Contact Us
This page explains how to contact the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question is about your own casino account. Most messages we receive come from readers comparing free spins casinos not on GamStop and wanting a second opinion on the small print before they commit money.
What to send us, and what to send elsewhere
We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process withdrawals or have access to any account you hold with an operator.
- Write to us about — a factual error in a review, a bonus term that has changed since we published, a broken link, a casino you would like covered, feedback on our comparison criteria, or a press or partnership enquiry.
- Write to the casino instead about — a pending withdrawal, a declined deposit, a bonus that did not credit, a locked account, or identity verification documents. Their live chat and support inbox are the only routes with access to your records.
- Write to a support organisation about — gambling that has stopped feeling like entertainment. See the section below.
Use the contact form or email address published in the site footer. Please include the casino name, the date you saw the offer, the exact bonus wording, and a screenshot where you have one. Vague reports are hard to verify, and we will not amend a page on an unverified claim.
How we handle a correction
- We log your message and record the date you reported it.
- We check the operator's own terms and promotions pages against what we published.
- If the offer has changed, we update the page and adjust the fact-check date. If we cannot confirm either version, we say so on the page rather than picking one.
- We reply to let you know the outcome. We cannot promise a fixed response time, and we do not chase operators on your behalf.
Our current fact-check date is 23 September 2026. Bonus terms at offshore casinos change frequently and without notice, so reader corrections genuinely help.
Our commercial relationships, stated plainly
Some links on Non Gamstop Casinos are affiliate links. If you open an account through one, the publisher may earn a commission at no extra cost to you. Commission does not buy a position in our tables, a higher editorial rating or a softer write-up. If you believe a recommendation reads like an advert, that is exactly the kind of message we want. You can read more about who we are on our about the editorial team page.
The free spins offers readers ask about most
Three names dominate our inbox, largely because their headline numbers are the largest. Here is what we can and cannot tell you about each. Full comparisons sit on our non GamStop casino rankings.
Betmica — the biggest advertised spins package we list
Betmica sits top of our table with an editorial rating of 10.0, and it is the offer readers query most often: a welcome package advertised at 570% up to £5,700 plus 270 free spins. It earns its place here because the spins allocation is unusually large and the deposit ceiling is high, which suits readers comparing headline value rather than a single small deposit.
Conditions to check before you contact us about it: the percentage match and the spins are typically split across several qualifying deposits rather than paid in one go, spins are usually restricted to named slots, and winnings from spins commonly carry their own wagering requirement and a cash-out cap. Limitation: a 570% match is only reachable by depositing a substantial amount, and the larger the match, the more turnover the wagering requirement demands. For a £20 depositor the practical value is far smaller than the headline suggests.
Kikibet — 300 spins, and the questions that follow
Kikibet is rated 9.9 and advertises 350% up to £5,555 with 300 free spins. It appears here because the spins count is the highest in our top three while the match percentage is more modest, which usually means a lower wagering burden per pound deposited than a triple-figure match.
Conditions: spins are normally drip-fed across consecutive days rather than credited at once, each daily batch carries its own expiry, and unused spins are forfeited. Limitation: drip-fed spins suit regular players and punish occasional ones — if you log in weekly, you will lose most of the allocation.
Betninja — the flat, readable offer
Betninja, also rated 9.9, advertises a £1,000 bonus and 100 free spins for all new players. We include it for readers who find percentage-based packages confusing: a stated cash ceiling in pounds and a round spins figure is easier to assess against your actual deposit.
Conditions: "all new players" still means age-verified, first-account-only, and subject to a minimum qualifying deposit and a maximum bet per spin while bonus funds are active. Limitation: 100 spins is the smallest allocation of the three, and the smaller headline means less room to absorb a high wagering multiplier if one applies.
Side by side
| Casino | Advertised welcome offer | Free spins | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 | 270 | 10.0 |
| Kikibet | 350% up to £5,555 | 300 | 9.9 |
| Betninja | £1,000 bonus | 100 | 9.9 |
| WinnerIsland | Up to €1,000 | 100 | 9.9 |
| Zombillion | 250% up to £4,000 | 200 | 9.9 |
| Smash Casino | 600% up to €10,000 slots package | Not stated | 9.8 |
| Nightluck | 805% up to €6,400 | 280 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | Not stated | 9.7 |
| Daytonaspin | 255% up to £4,500 | 255 | 9.7 |
| CoinPoker | 150% up to $2,000 | Not stated | 9.7 |
Editorial ratings are our own assessment of the offer and the site's disclosure quality. They are not customer review scores, and they are not a prediction of how you will fare.
Money questions we can answer generally
We cannot see your balance, but we can explain the mechanics readers most often ask about.
- Cost to take part — every offer above except a genuine no-deposit bonus requires you to deposit and risk your own money. Minimum deposits at offshore sites commonly start around £10–£20; check the cashier before you commit.
- Paying in — debit card, bank transfer, e-wallets and cryptocurrency are the usual routes. PayPal is rarely offered by casinos outside the Great Britain licensing regime, so verify it on the cashier page rather than assuming. Some sites price in euros or dollars; if you fund in pounds, expect a conversion spread and possibly a card issuer fee.
- Getting paid out — withdrawals usually return to the method you deposited with. Crypto payouts are typically fastest once approved; bank transfers are slowest. Weekly and monthly withdrawal caps are common at high-bonus sites, and a large win can be paid in instalments.
- Verification — expect KYC checks on ID and address, and source-of-funds requests on larger amounts. Send documents early; withheld paperwork is the single most common cause of a stalled payout.
- Wagering — a 40x requirement on a £100 bonus means £4,000 of qualifying turnover. Slots usually contribute 100%, roulette, blackjack and baccarat far less or nothing, and most sites cap the stake per spin while a bonus is live.
What these sites actually offer beyond the spins
Free spins are a slots promotion, so the slot library matters most: volatility and published RTP vary widely between titles, and progressive jackpot games are frequently excluded from spins and from wagering contribution. Live dealer rooms — blackjack, roulette, baccarat and game shows — sit alongside the slots but rarely qualify for spins-based bonuses. Mobile play is browser-based at most of these operators.
Several of the brands above run a sportsbook beside the casino, and CoinPoker is built around poker rather than reels. Sports sections typically cover pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets carrying minimum qualifying odds such as 1.80 or 2.00. Where a shared wallet is used, casino bonus funds usually cannot be staked on sport, and sports turnover rarely counts towards casino wagering. Read the terms for each product separately.
Who may use these sites, and what that means for you
The casinos we list hold overseas licences — Curaçao is the most common — rather than a Great Britain licence from the UK Gambling Commission. That distinction matters. Accepting British customers is not the same as being authorised to serve them. Sites outside the Commission's remit are not bound by GB rules on GAMSTOP integration, deposit limits, advertising or the UK complaints escalation route, and you cannot take a dispute to a Commission-approved ADR scheme. Your recourse is the operator's own complaints procedure and its home regulator.
You must be 18 or over, and ownership of these brands is often held by overseas holding companies whose details sit in the site footer — worth reading before you register. We describe no casino as completely safe and we cannot guarantee a withdrawal. Our terms of use set out the limits of what this site publishes.
If gambling is the problem, contact these people first
If you registered with GAMSTOP, that self-exclusion runs for six months, one year or five years across GB-licensed sites and cannot be lifted early. Playing at non-GamStop casinos during that period bypasses a protection you chose. Free confidential help is available from GamCare on 0808 8020 133, 24 hours a day. Bank-level gambling blocks and blocking software add a further layer. Our responsible gambling guidance covers deposit and loss limits, self-exclusion and where to find support.
Before you write
If your question is "which of these free spins offers is best for me", the honest answer is that it depends on how much you intend to deposit and how often you play — a large percentage match suits a bigger single deposit, drip-fed spins suit daily players, and a flat pound-figure bonus is the easiest to read. Compare the wagering multiple, the maximum bet while bonus funds are live and the cash-out cap before the headline number. If something in our coverage looks wrong or out of date, send it over with the detail and we will check it.
Questions are handled by our editorial team, overseen by Orlaith Casey.